Tealive Rewards is a special loyalty program made for Tealive customers to earn exclusive benefits and rewards at Tealive. When you download & register the Tealive App, you will automatically become a member. As a member, you will get exclusive perks and treats available only to the club members.

From 14 August 2023 onwards, new user can enjoy first 5 drinks at RM5 only (limited to drinks below RM7.70 only). This welcome voucher will be auto push to your account and each transaction user is allowed to apply One (1) voucher only, and total 5 vouchers will be push to your account. Loob Holding Sdn. Bhd. reserves the right to change or update the Terms and conditions of this voucher at any time.

You can view your Welcome Offer in the “My Vouchers” page under "Rewards" tab in the app.

Welcome offer voucher is valid for 3 months from your registration date.

Please contact Tealive customer service team for assistance.

You get Tpoint for every RM1 spent through Tealive App or in-store purchases. Please flash your membership barcode to earn Tpoint for in-store purchase.

Starting from 9th October 2023, Tealive members will get either 2, 3, or 4 Tpoints for every RM1 spent, depending on their membership level.

Tpoints status can be viewed on the homepage “Member summary section” or you can also view it in the “Reward” page. Top portion of Reward page will show your current Tpoints together with the validity.

Tpoints will be reflected within 30 minutes after each purchase.

If your Tpoints does not reflect after 30mins from your purchase, please contact our customer service team for assistance.

You can track your current Tpoints & Status from Tealive app, under Homepage & Reward page. From there you will be able to see what’s the Tpoints required to advance to next tier.

Please note that the left and right Tpoints will not always equal the sum of 'balance Tpoints'.

Instead, the left and right Tpoints will always be less than the total of 'balance Tpoints'. This is because the Tpoints expiration only shows the closest 1 month before the current month and the current month.

Example:
If certain Tpoints are set to expire in May, June (current), and July, the dashboard will show May (left) and June (right).

Hence, the display of 0 Tpoints on the left and right can indicate that there are no expirations in the closest 1 month before the current month and the current month.

Yes, Tpoints will expire 12 months from the earned date.

Member tier is a level that determines the benefits you enjoy as a member. The higher your tier, the greater the benefits. Tealive member tiers consist of 3 tiering which are Bronze, Silver & Gold.

You will need to earn enough Tpoints as required within three months from your last transaction date.

Earn the required amount of accumulated Tpoints (refer table below) to upgrade your member tier.

Yes. If you don't earn enough Tpoints in 3 months, your tier will go down by one level.

For example, you're in the Silver tier, and you don't earn at least 300 Tpoints in three months; then, you'll move down to the Bronze tier.

Gold members will drop to the Silver tier if they don’t earn a minimum of 700 Tpoints within three months from their last transaction date.

Scenario for Silver Members

Scenario for Gold Members

Your new member tier will reflect within 24 hours if you are qualified to next tiering. If your member tiering does not reflect after 1hour from your purchase, please contact our customer service team for assistance.

For instance: Customer A today is Bronze customer with points 270, and if customer spent RM20 on the same day, he/ she will earn 40 points (270points + 40 points = 310 points), his/ her tier will be upgraded into Silver within the next 24 hours.

You can reload Tealive credits via the Tealive App.

Tealive credits is valid for in-app purchase and valid to be used at all Tealive outlets except for Tealive in AEON Delica, Max Valu, and Cold Storage, KLCC.

Starting from October 1st 2023 onwards, there is no expiry for Tealive credit.

For those users who topped up their credit and have a leftover balance from before October 1st 2023, unfortunately, the credit will expire within 2 years from the top-up date.

• Online Banking
• Credit/Debit Card
• E-Wallet

Yes, you are able to collect Tpoints when you pay using Tealive Credits.

For Tealive credit reload, minimum amount will be RM1, and maximum value that you can reload each time will be RM500.

You can store maximum RM2,000 in your Tealive Wallet.

No, reload is not entitled for Tpoints.

Please contact customer service team for assistance.

You can redeem vouchers using your Tpoints. At the Rewards page of the app, tap on “Redeem Tpoints” section & proceed to browse vouchers that you can redeem. Upon redemption, your Tpoints will be deducted.

You can also use your Tpoints to pay for your order at the counter. Each point is worth RM0.01. For instance, if you have 100 Tpoints on the app, you can take off RM1.00 from the total amount you need to pay.

You may browse and redeem vouchers in the “Redeem Tpoints” section under Rewards page of the Tealive app.

You can look for your vouchers in “My Voucher” section of the Rewards page. Then you may choose to redeem it via app or in-store.

• Redeem via app: Choose any menu you want to purchase and apply the respective voucher during checkout.
• Redeem in-store: Select the voucher that you want to use & show the barcode to Tearista upon ordering at any Tealive outlet. Tearista will then scan it to complete the redemption.

Yes. Please refer to the detailed Terms & Conditions for each of the voucher.

You can typically choose between two methods of purchase:

• Delivery: Your order will be delivered to your specified address by a rider.
• Pickup: You can pick up your order from a designated store or location.

If the app cannot find a rider to deliver your order, you can try the following steps:

• Check your internet connection to ensure it's stable.
• Refresh the app to see if it resolves the issue.
• Wait for a few minutes, as it might take some time for a nearby rider to become available.
• Contact customer service team for assistance.

All Tealive food and beverage orders placed on the Platform (“Drinks Order”) are treated as confirmed. You shall not be entitled to cancel a Drink Order after it is confirmed. If you cancel a Drinks Order after it has been confirmed, you remain liable to pay the applicable fees in full.

If you do not collect a self-pickup Drinks Order within the specified time, you will be deemed to have cancelled it. Tealive is not responsible to retain the order after the period has lapsed.

There could be several reasons why your drinks are not ready:

• The preparation might take time due to high demand or a busy store.
• Unexpected delays in the preparation process.
• Technical issues affecting the app's status updates.
• Please check with the staff at the pickup location or contact customer service for clarification.

The delivery coverage is within 5km from customer's pinpoint.

If you receive the wrong order or product, follow these steps:

• Check your order receipt or details in the app to confirm the discrepancy.
• Contact Tealive customer service immediately to report the issue. They will guide you on the next steps, which may include a refund, replacement, or other resolution.

Refund processing time depends on your payment method and financial institution. Typically, it takes about 14 to 30 days for the refund to reflect. If not received within a reasonable time, please contact the customer service team for help.

To delete your account, follow these general steps:
Open the app & log in to your account. Go to the Account page, tap on “Edit Profile”. At the end of the page, you will see a link to delete your account.

Once you delete your account, the following might happen:

• Your personal information and account data will be removed from the platform's database.
• You won't be able to access your previous order history or any associated information.
• You won't receive any further communications or updates from the platform.
• If you had any pending refunds, transactions, or loyalty points, you might lose access to them.

If you have any concerns or questions, you can contact the customer service team for further clarification.

Users will receive birthday voucher in the app on the 1st day of the birthday month.

Users will receive birthday voucher in the app on the 1st day of your birthday month.

Your birthday surprise voucher will be auto pushed to your “My Vouchers” page under the "Rewards" tab in your Tealive app.

If you did not receive your birthday voucher on the 1st day of your birthday month, please contact Tealive customer service team for assistance.

Yes. Users who register within their birthday month will receive the birthday surprise. However, users are only entitled to one birthday surprise per year. If a birthday voucher has already been received, changes made to the birthdate within the year will not result in an additional voucher.

The Referral Reward is a special benefit for Tealive app members. If you are a member, you can share your referral code with friends to get a Mystery Reward. Your friend will also receive a Mystery Reward when they use your code.

You will just need to log into your account, go to the Account page & tap on “Refer a Friend” to retrieve your referral code.

The referral rewards remain valid for 30 days starting from the date they are credited to your account.

Please contact Tealive customer service team for assistance if you did not receive the referral rewards.